What We Collect and Why It Matters
When you open an account, we collect the details you provide directly — your name, contact information, and the payment methods you link to your wallet. If you connect a DANA, OVO, or GoPay account, we store only the reference tokens needed to process deposits and
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withdrawals; we never store your full wallet credentials or PIN. We also collect device data — operating system, browser type, IP address — to protect your session and flag unusual login activity. When you contact our support team, the conversation is logged so we can track
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your case history. Cookies and session trackers are used to keep you logged in and to remember your lobby preferences; you can manage cookie settings through your browser at any time. Data collected on your activity within the lobby is used only to improve your account
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experience and to meet any reporting obligations under applicable local regulations. We do not sell, rent, or trade your personal data to outside parties for marketing purposes. Retention periods vary by data type — payment records are kept for as long as required under applicable local
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law, while session logs are purged on a rolling basis. Availability of this service and these data practices depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.